Frequently Asked Questions
Common questions from dealers, installers, contractors, designers, smart home integrators, project buyers, and distributors about Saiwenna motorized blinds, smart window coverings, samples, quotations, OEM/ODM customization, and project supply.
Need catalogs, sample support, or quotation guidance? Visit our Dealer Support & Resources page or send project requirements for review.
Products & Capabilities
What types of motorized blinds do you manufacture?
Saiwenna supplies motorized roller blinds, zebra blinds / dual sheer shades, honeycomb / cellular shades, Roman blinds, Shangri-La shades, dream curtains / vertical sheer curtains, curtain tracks, skylight shades, fabric venetian blinds, aluminum venetian blinds, wood blinds, bamboo / linen blinds, and related smart window covering solutions.
Do you offer custom blinds for specific project requirements?
Yes. Custom width, height, fabric, color, motor system, control method, and packaging can be discussed based on order requirements.
Who do you mainly serve?
We mainly support window treatment dealers, installers, contractors, interior designers, smart home integrators, project buyers, hotel / apartment / villa projects, distributors, and OEM/private label partners.
Do you supply both residential and commercial projects?
Yes. Our products can be used for homes, villas, apartments, hotels, offices, retail spaces, public facilities, and other project-based applications.
Quotation & Pricing
What information do you need for a quotation?
Please share the product type, width x height, quantity, fabric/color preference, manual or motorized control requirement, destination country/city/ZIP code, and whether the order is for samples, resale, installation, or a project.
Do you publish fixed prices on the website?
No fixed final prices are published because each order depends on size, quantity, fabric selection, motor option, control method, packaging requirements, and shipping terms. Quotation is confirmed case by case.
Can you provide factory-direct pricing?
Factory-direct quotation can be provided after confirming product specification, quantity, motor/control option, and destination. Final pricing is subject to confirmation.
Why can sample and bulk order prices be different?
Sample orders and bulk orders may have different pricing because sample size, configuration, packing, and shipping cost can differ from mass production. Sample and bulk order costs are confirmed separately.
Samples, Color Cards & Dealer Materials
Can I request samples first?
Yes. Samples can be discussed after confirming product type, size, fabric/color, motor/control option, quantity, destination, and buying purpose. For dealers, a starter sample package or selected display sample set can also be discussed based on the product range you want to present. Final sample scope, cost, and packing are confirmed case by case.
Are samples free?
Sample cost depends on product type, size, fabric, motor, and configuration. Sample details are confirmed case by case and cannot be assumed free before confirmation.
Can I get color cards or fabric swatches?
Yes. Color cards and fabric options are available on request after confirming the product category and project requirements.
What dealer materials are available?
Product catalog, color cards, motor/control options, technical sheets, sample policy, project quotation form, and applicable certification documents can be provided on request. The final material set depends on product category, project stage, and the type of dealer support needed.
Motor & Smart Control
What motor control options are available?
Available options may include RF remote control, rechargeable battery motor, wired motor, wall switch, app control, group control, scheduling, RS485, and dry contact depending on product type and motor configuration.
Can the blinds work with smart home systems?
Selected smart control options can be discussed depending on product type, motor system, control method, and project requirements. Final compatibility is subject to confirmation.
Do you support Tuya, RS485, or dry contact?
Tuya smart, RS485, and dry contact options are available for selected product and motor configurations. Please confirm the product type and control requirement first.
Can one remote control multiple blinds?
Group control and multi-channel remote options can be discussed depending on the motor and control system selected.
OEM/ODM & Private Label
Do you support OEM or private label manufacturing?
Yes. OEM/ODM can include logo, packaging, product configuration, motor/control system, fabric/color selection, and project-based customization. Details are confirmed based on order requirements.
Can you customize packaging?
Packaging customization can be discussed based on product type, quantity, destination, and OEM/private label requirements.
Can you customize products for my market?
Yes. Product configuration, fabric, color, motor/control method, and packaging can be discussed for different dealer, project, and market requirements.
Project Orders & Window Schedules
Can you support hotel, apartment, villa, or office projects?
Yes. Saiwenna supports project-based supply for hotels, apartments, villas, offices, commercial spaces, and other window covering projects.
Can you quote based on a window schedule?
Yes. For project buyers, please share the window schedule, drawings if available, quantity list, delivery address, and required control system.
Can you recommend products by room type or application?
Yes. We can help recommend suitable product categories, fabrics, motor options, and control methods based on room type, window size, light control needs, and project requirements.
Can you support room-by-room labeling and export packing?
Room-by-room labeling, carton identification, and export packing can be discussed based on project requirements.
Shipping, Lead Time & Documents
What is the production lead time?
Production time depends on product type, quantity, fabric availability, motor/control configuration, packaging requirements, and final confirmed specifications. Lead time is usually confirmed after the size list, fabric direction, motor system, and packing method are checked for the order.
How is shipping handled?
Express/courier, air freight, sea freight, or door-to-door logistics can be discussed based on order size, destination, packing volume, and delivery requirement. The final shipping method, timing, and cost are confirmed after the practical order details and shipment plan are reviewed.
What information is needed to estimate shipping cost?
Please provide destination country, city/ZIP code, order quantity, package requirements, and whether delivery is to a warehouse, job site, or customer address.
Do you offer door-to-door or DDP shipping?
Door-to-door or DDP shipping can be discussed based on destination and logistics confirmation. Exact delivery time, customs clearance, duties, and taxes cannot be promised before logistics confirmation.
Can you provide certification or technical documents?
Product catalog, technical sheets, motor/control information, installation documents, and certification documents are available on request for applicable products and project requirements. Available documents may vary by product type, motor model, control method, and destination market.
Custom Orders, Returns & After-Sales
Are custom-made motorized blinds refundable?
Most Saiwenna products are custom-made according to window size, fabric, color, motor type, control method, and project requirements. Once production has started, custom orders are generally not cancelable or refundable unless there is a confirmed manufacturing defect or quality issue.
What should dealers do if there is a quality issue after delivery?
If there is any issue after delivery, buyers should provide clear photos, videos, order details, and package information. Saiwenna will review the case and provide a practical solution, such as replacement parts, repair guidance, remake support, or other after-sales assistance based on the confirmed situation.
Can Saiwenna provide extra motors or spare parts for dealer orders?
Yes. For larger dealer or project orders, Saiwenna can discuss extra motors, receivers, remotes, brackets, chargers, connectors, and other spare parts before shipment. This helps dealers and installers handle future service calls and after-sales support more efficiently.
How are shipping and delivery arranged?
Shipping can be discussed based on order size, destination, packing method, and delivery requirements. Express, air freight, sea freight, and door-to-door logistics may be arranged case by case. Final shipping cost and delivery time are confirmed before production or shipment.
How is motor or control after-sales support handled?
If a motor, receiver, remote, wall switch, charger, or related control accessory issue is reported, buyers should first provide order details, clear videos, wiring or power information, and product configuration. Saiwenna will review the confirmed situation and can provide troubleshooting guidance, replacement parts, repair suggestions, or other follow-up support based on the order and the actual issue.
Still Have Questions About Motorized Blinds or Project Supply?
Tell us your product type, size list, quantity, fabric preference, motor/control requirement, destination, and buying purpose. We will help recommend suitable products, sample options, color cards, and quotation guidance.