Trust, Quality & Project Delivery / Warranty
Warranty & After-Sales Support
Warranty and after-sales terms depend on the product, motor, hardware, manufacturing resource and confirmed order scope. Saiwenna does not publish one universal duration or promise automatic free replacement. Applicable terms are recorded in quotation or order documentation.
Before Order
Confirm product/system, motor/control configuration, installation responsibility, shipping terms, warranty scope, duration, start point, exclusions and spare-part requirements in the commercial documents.
Information Required
- Order/project reference and product/opening reference
- Issue description and clear photos/video
- Motor, controller, remote or gateway details
- Installation and wiring information
- Packaging/delivery evidence for transport review
Technical Assessment
| Issue Area | Review Focus | Responsibility Boundary |
|---|---|---|
| Product/component | Material, dimensions, assembly and supplied component | Applicable order terms |
| Motor/control | Exact model, power, limits, wiring and commands | Supplied scope versus third-party system |
| Installation | Mounting, alignment, access and final dimensions | Installer correction may be required |
| Site wiring | Power, polarity, cabling and protection | Electrician/contractor unless included |
| Third-party automation | Gateway, programming and commissioning | Control integrator unless included |
| Transport damage | Packing condition, handover and delivery evidence | Shipping terms and evidence |
Possible Resolution Paths
Depending on confirmed cause and applicable terms, outcomes may include technical guidance, a compatible component or spare-part quotation, replacement-component review, remake/replacement review, or another documented remedy. These are possible paths, not universal promises.
Spare Parts
Availability for remotes, brackets, end caps, controllers, motors, track components, chargers, connectors or fabric depends on product/model, original order, order age and current component availability.
Not Automatically a Product Warranty
- Incorrect installation or site measurement
- Wrong site wiring or power conditions
- Third-party programming outside supplied scope
- Unapproved configuration changes
- Transport damage governed by separate shipping terms
Warranty Document Summary
Download the public Warranty & After-Sales Summary or browse the Technical & Project Resources center. The live warranty page remains the detailed source of truth.
Buyer decision guides
New Planning and Acceptance Resources
Use the guide that matches the decision your project must make next.
Identification narrows the review; it does not approve a replacement, availability or backward compatibility.Motorized Shading Handover Documentation Checklist
PC09 asks whether the installed system met criteria; PC10 asks whether the owner can operate and support it afterward.
Request an After-Sales Review
Buyer decision guides
Use the relevant checklist before project release, shipment, acceptance or support escalation.